Terms of service

Welcome to CareOne ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of the CareOne website located at https://careone.in ("Website") and the purchase of products from our online store.

By accessing our Website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. Definitions

  • "Customer", "You", "Your" refers to the individual accessing the Website or purchasing products.
  • "Products" refers to the skincare items available for purchase on the Website, including but not limited to TrueCare Cream.
  • "Order" refers to a request by you to purchase Products from us.
  • "Services" refers to any services offered through the Website.

2. Eligibility

By using our Website, you represent and warrant that:

  • You are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding contract.
  • You are a resident of India or accessing the Website from a jurisdiction where such access is permitted.
  • All information you provide during registration or checkout is accurate, current, and complete.

3. Account Registration

3.1 Creating an Account

To make purchases on our Website, you may be required to create an account. You must:

  • Provide accurate and complete registration information
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized use of your account

3.2 Account Responsibility

You are solely responsible for all activities that occur under your account. CareOne reserves the right to suspend or terminate accounts that violate these Terms.

4. Products and Pricing

4.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product images are for illustrative purposes and may vary slightly from actual products.
  • We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4.2 Pricing

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
  • We reserve the right to modify prices at any time without prior notice.
  • In case of pricing errors, we reserve the right to cancel orders placed at incorrect prices.

4.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without prior notice.

5. Orders and Payment

5.1 Placing Orders

By placing an order, you are making an offer to purchase the selected Products. All orders are subject to acceptance and availability.

5.2 Order Confirmation

Upon placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to cancel any order before dispatch.

5.3 Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards
  • UPI (Unified Payments Interface)
  • Net Banking
  • Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
  • Cash on Delivery (COD) - where available

5.4 Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store your complete credit/debit card details on our servers.

5.5 Failed Payments

If a payment fails or is declined, the order will not be processed. It is your responsibility to ensure sufficient funds and accuracy of payment details.

6. Shipping and Delivery

6.1 Shipping Coverage

We currently ship to addresses within India only. International shipping may be available in the future.

6.2 Delivery Timeline

  • Standard Delivery: 5-7 business days from order confirmation
  • Express Delivery: 2-4 business days (where available)
  • Delivery timelines may vary based on location and external factors.

6.3 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

7. Returns, Refunds, and Cancellations

7.1 Return Policy

We accept returns under the following conditions:

  • The product must be returned within 15 days of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase (order ID, invoice) is required.

7.2 Non-Returnable Items

  • Products that have been opened or used
  • Products damaged due to misuse or negligence
  • Products purchased during promotional sales (unless defective)

7.3 Refund Process

  • Approved refunds will be processed within 10-15 business days.
  • Refunds will be credited to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

7.4 Order Cancellation

  • Orders can be cancelled before dispatch by contacting customer support.
  • Once shipped, orders cannot be cancelled but may be returned.

8. Product Usage and Disclaimer

  • Our products are designed for external use only.
  • Individual results may vary based on skin type, usage, and other factors.
  • We do not guarantee specific results from using our products.
  • We recommend performing a patch test before using any new skincare product.
  • Consult a dermatologist if you have pre-existing skin conditions.

9. Intellectual Property

All content on the Website is the exclusive property of CareOne and is protected by Indian and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, or distribute any content without prior written permission.

10. User Conduct

By using our Website, you agree not to use it for unlawful purposes, submit false information, attempt unauthorized access, post harmful content, or interfere with proper functioning.

11. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Limitation of Liability

To the fullest extent permitted by law, CareOne shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our maximum liability shall not exceed the amount you paid for the specific Product(s) giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless CareOne from and against any claims arising from your use of the Website, violation of these Terms, or violation of any third-party rights.

14. Dispute Resolution

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

15. Force Majeure

CareOne shall not be liable for any failure or delay resulting from causes beyond our reasonable control, including natural disasters, acts of war, government actions, or supply chain disruptions.

16. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of the modified Terms.

17. Severability

If any provision is found invalid, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and CareOne.

19. Contact Us

If you have questions about these Terms, please contact us:

CareOne

Last Updated: February 24, 2026

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