Shipping policy

At CareOne, we want your skincare to reach you quickly and safely. This Shipping Policy outlines everything you need to know about how we deliver your orders.

1. Shipping Coverage

We currently ship to all serviceable pin codes across India. International shipping is not available at this time.

2. Shipping Methods & Delivery Times

  • Standard Shipping: 5-7 business days from order confirmation
  • Express Shipping: 2-4 business days (where available)

Delivery timelines are estimates and may vary based on your location, courier partner availability, and external factors such as weather, holidays, or high-demand periods.

3. Shipping Charges

  • Free Shipping on all prepaid orders above Rs 499.
  • For Cash on Delivery (COD) orders, a nominal COD handling fee may apply, which will be displayed at checkout.
  • Any applicable shipping charges will be clearly shown before you complete your purchase.

4. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email and/or SMS with your tracking details once your order is shipped.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email and SMS. You can track your order:

6. Delivery Address

  • Please ensure your delivery address, pin code, and phone number are accurate and complete at the time of checkout.
  • CareOne is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
  • If an order is returned due to an incorrect address, the customer will bear re-shipping costs.

7. Failed Delivery Attempts

  • Our courier partners will attempt delivery up to 3 times.
  • If all attempts fail, the package will be returned to us.
  • In such cases, we will contact you to arrange re-shipment (additional shipping charges may apply).

8. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (for damaged items) with photos of the packaging and product.
  • For lost shipments, contact us if your order hasn't arrived within 10 business days of the estimated delivery date.
  • We will investigate with the courier partner and arrange a replacement or full refund.

9. Delays Beyond Our Control

CareOne is not liable for shipping delays caused by:

  • Natural disasters, extreme weather, or pandemics
  • Courier partner operational issues
  • Government restrictions or customs delays
  • Incorrect address or recipient unavailability
  • High-volume sale periods (Diwali, festivals, etc.)

10. Contact Us

For any shipping-related queries, reach out to us:

CareOne

Last Updated: February 24, 2026

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