Terms and Conditions

 

Welcome to CareOne ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of the CareOne website located at https://careone.in ("Website") and the purchase of products from our online store.

By accessing our Website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. Definitions

  • "Customer", "You", "Your" refers to the individual accessing the Website or purchasing products.
  • "Products" refers to the skincare items available for purchase on the Website, including but not limited to TrueCare Cream.
  • "Order" refers to a request by you to purchase Products from us.
  • "Services" refers to any services offered through the Website.

2. Eligibility

By using our Website, you represent and warrant that:

  1. You are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.
  2. You have the legal capacity to enter into a binding contract.
  3. You are a resident of India or accessing the Website from a jurisdiction where such access is permitted.
  4. All information you provide during registration or checkout is accurate, current, and complete.

3. Account Registration

3.1 Creating an Account

To make purchases on our Website, you may be required to create an account. You must:

  • Provide accurate and complete registration information
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized use of your account

3.2 Account Responsibility

You are solely responsible for all activities that occur under your account. CareOne reserves the right to suspend or terminate accounts that violate these Terms.

4. Products and Pricing

4.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product images are for illustrative purposes and may vary slightly from actual products.
  • We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4.2 Pricing

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
  • We reserve the right to modify prices at any time without prior notice.
  • In case of pricing errors, we reserve the right to cancel orders placed at incorrect prices.

4.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without prior notice.

5. Orders and Payment

5.1 Placing Orders

By placing an order, you are making an offer to purchase the selected Products. All orders are subject to acceptance and availability.

5.2 Order Confirmation

Upon placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to cancel any order before dispatch.

5.3 Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards
  • UPI (Unified Payments Interface)
  • Net Banking
  • Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
  • Cash on Delivery (COD) - where available

5.4 Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store your complete credit/debit card details on our servers.

5.5 Failed Payments

If a payment fails or is declined, the order will not be processed. It is your responsibility to ensure sufficient funds and accuracy of payment details.

6. Shipping and Delivery

6.1 Shipping Coverage

We currently ship to addresses within India only. International shipping may be available in the future.

6.2 Delivery Timeline

  • Standard Delivery: 5-7 business days from order confirmation
  • Express Delivery: 2-4 business days (where available)
  • Delivery timelines may vary based on location and external factors such as weather, strikes, or seller/courier delays.

6.3 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

6.4 Delivery Address

It is your responsibility to provide accurate delivery details. We are not responsible for delays or non-delivery due to incorrect addresses.

6.5 Risk of Loss

The risk of loss and title for Products pass to you upon delivery to the address provided.

7. Returns, Refunds, and Cancellations

7.1 Return Policy

We accept returns under the following conditions:

  • The product must be returned within 15 days of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase (order ID, invoice) is required.

7.2 Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used
  • Products damaged due to misuse or negligence
  • Products purchased during promotional sales (unless defective)

7.3 Refund Process

  • Approved refunds will be processed within 10-15 business days from receipt of the returned product.
  • Refunds will be credited to the original payment method.
  • Shipping charges paid at the time of purchase are non-refundable unless the return is due to our error.

7.4 Order Cancellation

  • Orders can be cancelled before dispatch by contacting our customer support.
  • Once shipped, orders cannot be cancelled but may be returned as per our return policy.

7.5 Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery with photographs of the damage.
  • We will arrange for a replacement or full refund at no additional cost.

8. Product Usage and Disclaimer

8.1 Skincare Products Disclaimer

  • Our products are designed for external use only unless otherwise specified.
  • Individual results may vary based on skin type, usage, and other factors.
  • We do not guarantee specific results from using our products.

8.2 Patch Test Recommendation

We recommend performing a patch test before using any new skincare product. Apply a small amount on your inner wrist or behind the ear and wait 24 hours to check for any adverse reaction.

8.3 Medical Conditions

  • Consult a dermatologist before using our products if you have any pre-existing skin conditions, allergies, or are on medication.
  • Our products are not intended to diagnose, treat, cure, or prevent any disease.
  • If you are pregnant, nursing, or have a medical condition, seek professional advice before use.

8.4 Ingredient Sensitivity

It is your responsibility to review the full ingredient list before purchase if you have known allergies or sensitivities.

9. Intellectual Property

9.1 Ownership

All content on the Website, including but not limited to:

  • Text, graphics, logos, images
  • Product descriptions and photographs
  • Brand name "CareOne" and taglines
  • Website design and layout
  • Blog articles and educational content

...is the exclusive property of CareOne and is protected by Indian and international copyright, trademark, and intellectual property laws.

9.2 Restrictions

You may not:

  • Copy, reproduce, or distribute any content without prior written permission
  • Use the CareOne name, logo, or trademarks for commercial purposes
  • Modify, adapt, or create derivative works from our content
  • Use automated tools to scrape or extract data from the Website

10. User Conduct

By using our Website, you agree not to:

  1. Use the Website for any unlawful purpose
  2. Violate any applicable laws, regulations, or third-party rights
  3. Submit false, misleading, or fraudulent information
  4. Attempt to gain unauthorized access to our systems or other users' accounts
  5. Post or transmit harmful content, including viruses or malware
  6. Engage in spamming, phishing, or other deceptive practices
  7. Interfere with the proper functioning of the Website
  8. Impersonate any person or entity
  9. Use the Website for competitive purposes without consent

11. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

12. Limitation of Liability

12.1 General Limitation

To the fullest extent permitted by law, CareOne and its affiliates, officers, directors, employees, and agents shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or goodwill
  • Any damages arising from your use of or inability to use the Website or Products

12.2 Maximum Liability

Our maximum liability for any claim arising from your use of the Website or purchase of Products shall not exceed the amount you paid for the specific Product(s) giving rise to the claim.

12.3 Third-Party Services

We are not responsible for the actions, products, or content of any third parties, including payment processors, shipping providers, or linked websites.

13. Indemnification

You agree to indemnify, defend, and hold harmless CareOne, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from:

  1. Your use of the Website
  2. Your violation of these Terms
  3. Your violation of any rights of a third party
  4. Any content you submit or post on the Website

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

14.3 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us to attempt to resolve the dispute informally. Most disputes can be resolved through direct communication.

14.4 Arbitration

If the dispute cannot be resolved informally within 30 days, either party may elect to resolve the dispute through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

15. Force Majeure

CareOne shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to:

  • Natural disasters (floods, earthquakes, pandemics)
  • Acts of war, terrorism, or civil unrest
  • Government actions or restrictions
  • Strikes or labor disputes
  • Supply chain disruptions
  • Internet or telecommunications failures

16. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website with an updated "Last Updated" date.

Your continued use of the Website after any changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Waiver

The failure of CareOne to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Returns Policy, and any other legal notices published on the Website, constitute the entire agreement between you and CareOne regarding your use of the Website and purchase of Products.

20. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

CareOne

  • Email: support@careone.in
  • Website: https://careone.in
  • Address: 83 S.P. Mukherjee Road (4th Floor), Devi Market, Kolkata, West Bengal 700026, India
  • Customer Support Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

Acknowledgment

By using the CareOne Website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing CareOne. Your skin deserves calm, not chaos. 🧴

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