At CareOne ("Company", "we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://careone.in ("Website") and purchase our products.
Please read this Privacy Policy carefully. By using our Website, you consent to the practices described in this policy.
We collect information that you voluntarily provide when you:
This information may include:
| Category | Examples |
|---|---|
| Identity Information | Full name, username |
| Contact Information | Email address, phone number, shipping address, billing address |
| Payment Information | Credit/debit card details, UPI ID, bank account info (for COD refunds) |
| Account Information | Password (encrypted), order history, wishlist |
| Communication Data | Messages, emails, support tickets, feedback |
When you visit our Website, we automatically collect certain information, including:
We use cookies and similar tracking technologies to enhance your experience. See Section 6 for detailed information about our cookie practices.
We use the information we collect for the following purposes:
We do NOT sell, rent, or trade your personal information. We may share your information only in the following circumstances:
We share information with trusted third-party service providers who assist us in operating our business:
| Service Type | Purpose |
|---|---|
| Payment Processors | Razorpay, Paytm, PhonePe, etc. – to process payments securely |
| Shipping Partners | Delhivery, BlueDart, DTDC, India Post – to deliver your orders |
| Email Service Providers | To send transactional and marketing emails |
| Analytics Providers | Google Analytics – to understand website usage |
| Customer Support Tools | To manage support tickets and chat |
| SMS Gateway | To send order updates via SMS |
These providers are contractually bound to protect your information and use it only for the specified purposes.
We may disclose your information if required by law or in response to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information becomes subject to a different privacy policy.
We may share your information for other purposes with your explicit consent.
We implement appropriate technical and organizational measures to protect your personal information:
⚠️ Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we do our best to protect your data.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Order History | 7 years (for tax/legal compliance) |
| Payment Records | 7 years (as per Indian law) |
| Newsletter Subscriptions | Until you unsubscribe |
| Support Communications | 3 years from last interaction |
| Website Analytics Data | 26 months (Google Analytics default) |
Cookies are small text files stored on your device when you visit a website. They help us recognize you, remember your preferences, and improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality (cart, checkout, login) | Session / 1 year |
| Performance Cookies | Help us understand how visitors use our website | Up to 2 years |
| Functional Cookies | Remember your preferences (language, region) | Up to 1 year |
| Marketing Cookies | Track visitors across websites for advertising | Up to 2 years |
We may use third-party services that set their own cookies:
You can control cookies through your browser settings:
Note: Disabling essential cookies may affect website functionality.
You have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you.
You can request that we update or correct inaccurate information.
You can request that we delete your personal data, subject to legal retention requirements.
You can object to the processing of your data for certain purposes, including marketing.
You can request your data in a structured, commonly used format.
Where we rely on your consent, you can withdraw it at any time.
You can unsubscribe from marketing communications at any time by:
To exercise any of these rights, contact us at: support@careone.in
We will respond to your request within 30 days.
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information.
Our Website may contain links to third-party websites, plug-ins, and applications. We are not responsible for the privacy practices of these external sites.
We encourage you to read the privacy policies of any third-party sites you visit. CareOne assumes no responsibility for the content or privacy practices of linked websites.
Our primary operations are based in India, and your data is stored on servers located in India.
Some of our third-party service providers may process data in other countries. By using our Website, you consent to the transfer of your information to countries outside India, where data protection laws may differ.
We ensure that appropriate safeguards are in place when transferring data internationally.
We may update this Privacy Policy from time to time. When we make changes:
We encourage you to review this policy periodically to stay informed about how we protect your information.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer
CareOne
83 S.P. Mukherjee Road (4th Floor)
Devi Market
Kolkata, West Bengal 700026, India
Email: grievance@careone.in
Response Time: Within 30 days of receiving the complaint
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your privacy matters to us as much as your skin does.
CareOne – Skincare simplified. Privacy respected. 🔒
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