Get In Touch
We'd Love to Hear From You
Whether it's a question about TrueCare Cream, a skin concern, or just a hello — we're here.
Working Hours
Mon – Sat, 10 AM – 7 PM IST
We rest on Sundays (our skin needs it too)
Registered Business
Business Information
Legal Name
CAREONE
Trade Name
CAREONE
GSTIN
19AAVFC7734J1ZO
Registered Address
4th Floor, Devi Market, 83 S.P. Mukherjee Road,
Kolkata, West Bengal – 700026, India
Email
Phone
Send A Message
Drop Us a Line
Common Questions
How long does shipping take?
We ship within 2–3 business days. Metro cities: 3–5 days. Tier 2–3 cities: 4–7 days. Free standard shipping on orders above Rs 499.
Is Cash on Delivery (COD) available?
Yes! COD is available across India for a nominal Rs 30 fee on orders up to Rs 5,000. Prepaid orders ship free on Rs 499+.
Where can I track my order?
Head to Track My Order and log in with your email. You'll see real-time tracking updates from our delivery partners.
What's your return policy?
7-day returns on unused, unopened products. Damaged in transit? Contact us within 48 hours — we'll arrange free pickup and full refund. Refunds process in 3–10 business days.
Is TrueCare Cream right for my skin type?
Absolutely. TrueCare is formulated for all skin types — dry, oily, combination, and sensitive. 11 proven actives, zero parabens, zero sulphates. 93% of users said it simplified their routine.
How is WhatsApp support different from email?
WhatsApp is fastest — real humans, quick replies, Mon–Sat 10 AM–7 PM IST. Just message us at +91 90888 55110. Email works too — we reply within 24 hours.